Kelly Haynie is a career hotel professional, specializing in Revenue Management and Market Strategy. She learned early in her career, by helping to build the best brands in the business with Starwood, that the best way to make more revenue was to build unwavering loyalty in guests through emotional connections.

Being an expressive personality in an analytical job, she found her second calling as a Service Culture Trainer.  She’s helped hundreds of associates through thousands of hours of instructor-led training in emotional intelligence and the value of building personal connections through exceptional service.

Kelly is passionate about sharing the service philosophy of genuine hospitality with all industries and continues her dedication to building world class brands with Marriott.

She will be leading a session at PBNY where she will teach you how to make more money in your photo booth business by building customer loyalty and emotional connections through exceptional service.